Fulcrum Institute |  1212 N Washington, Ste 206 Rock Pointe One | Spokane, WA 99201 | 509-838-2799

4 Hour Business Course Package

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Quick Overview

These courses are being offered at a discount when combined.

Workshops are generally held at the Fulcrum Institute Dispute Resolution Clinic office. We will gladly come to your organization and structure our courses to meet your needs, time, and schedule. We only require a minimum of four (4) participants. Special arrangements can be made for all workshops to be conducted at your business location.

4 Hour Business Course Package

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4 Hour Classes: Major Curriculum Concepts Four hour classes are offered as follows: Tuesdays 9:00 a.m. - 1:00 p.m. or Thursdays 1:00 p.m. - 5:00 p.m. $129 per person per class/$650 for entire session (Note: Additional discounts available for multiple employees from the same organization.) Communicating Effectively with Coworkers and Customers. How perceptions impact the communication process Style flexing with different personalities Active Listening This class focuses on the dynamics and challenges of communication in the workplace. Participants explore and understand their individual communication styles, the role perceptions play in the communication process, active listening, and how to overcome difficult conversations. Building Organizational and Interpersonal Trust Values and Culture Spectrum of trust Rebuilding trust This class examines individual values and beliefs and the different levels of trust. Participants review their role in the organization and determine which level of trust is appropriate for t their workplace and develop a strategic plan to rebuild trust. Dealing with Bullies and Aggressive Workplace Behaviors Assertive communications Evils of aggression Internal and external coping skills This class focuses on the various levels of aggression in themselves and others. Participants will understand and practice assertive communication skills as well as how to deal with internal and external coping skills in difficult situations. Approaches to Productive Feedback Supervisors and subordinates communication 360 degree feedback How to say "no" This class examines the different levels of communication at the supervisor and subordinate levels in an organization. Participants explore the 360 Degree Feedback process to determine its appropriateness in the workplace, how to use the process effectively, and how to use effective communication in the feedback process. Workplace Gossip - Friend or Foe? Organizational impact Gossip chain Stopping gossip in its tracks This class explores the impact that gossip has in the workplace. Participants examine different types of gossip and how to address others when dealing with inappropriate or damaging gossip. Organizational Paradigm Shifts - Finding Empowerment Attitudes and the role they play Change model Game play This class focuses on the continuity of change in organizations and how it affects individuals both personally and professionally. Participants examine the impact of negative attitudes toward change and how it relates to the change process. A personalized plan will be developed to deal with each of the stages of change.

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Copyright 2019
Fulcrum Institute 
 1212 N Washington, Ste 206 Rock Pointe One

Spokane, WA. 99201
(509) 838.2799

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