STAFF MEMBERS

The Fulcrum Institute Dispute Resolution Clinic's staff members are professional trainers as well as experienced mediators, facilitators, and conflict managers who work on dispute resolution in both the public and private sectors.

John R. (Jack) Hebner– CPM, Member of WSBA
Mr. Hebner, Executive Director, has served in this capacity since the inception of the Fulcrum Institute in 1993.  He received his basic mediation training from CDR Associates in Boulder, Colorado and the Justice Center of Atlanta.  Mr. Hebner is the primary trainer of all classes and over the last decade has completed more than 1000 successful mediations. Additionally, Mr. Hebner has provided training for the Idaho Mediation Association annual conference.

Gayle Cooper– CPM
Ms. Cooper, Associate Director, received her Certified Mediation Designation in 1997 having completed more than 1000 successful mediations.  She is a member of the Academy of Family Mediators, Idaho Mediation Association, Washington Mediation Association and is current Treasurer for Resolution Washington.  In addition to scheduling all classes, Ms. Cooper maintains the Clinic’s professional contacts with certifying corporations.

Pam Waters – Director for Program Development/Mediator
Ms. Waters has an extensive teaching background in business education.  She has a Masters Degree in Communication with an emphasis in interpersonal and organizational communication.  Pam is a member of the Washington Mediation Association and has provided mediaton services for Fulcrum Dispute Resolution Clinic for seven years.  She has served on the board of American Society of Training and Development for six years and has recently completed her term as president. Pam's work history includes teaching business and communication courses at the community colleges of Spokane as well as teaching at Fulcrum.

Mary Schwartz - Office Coordinator & Interchange Supervisor
Ms. Schwartz is a graduate of Eastern Washington University with a Bachelors in Social Work degree. She has provided program oversight for the last nine years.