Fulcrum Institute | 211 West Augusta | Spokane, WA 99205 | 509-838-2799

Meet the staff

The Fulcrum Institute Dispute Resolution Clinic's staff members are professional trainers as well as experienced mediators, facilitators, and conflict managers who work on dispute resolution in both the public and private sectors.

John R. (Jack) Hebner – CPM, Member of WSBA

Mr. Hebner, Executive Director, has served in this capacity since the inception of the Fulcrum Institute in 1993. He received his basic mediation training from CDR Associates in Boulder, Colorado and the Justice Center of Atlanta. Mr. Hebner is the primary trainer of all classes and over the last decade has completed more than 1000 successful mediations. Additionally, Mr. Hebner has provided training for the Idaho Mediation Association annual conference.

Gayle Cooper – CPM

Ms. Cooper, Associate Director, received her Certified Mediation Designation in 1997 having completed more than 1000 successful mediations. She is a member of the Academy of Family Mediators, Idaho Mediation Association, Washington Mediation Association and is current Treasurer for Resolution Washington. In addition to scheduling all classes, Ms. Cooper maintains the Clinic’s professional contacts with certifying corporations.

Mary Schwartz - Interchange Administrative Auditor

Ms. Schwartz is a graduate of Eastern Washington University with a Bachelors in Social Work degree. She has provided program oversight for the last fifteen years.

Elizabeth Lien - BFET Director

Elizabeth lien had spent 17 years working in the healthcare field as a certified Medical Technician, specializing in both Alzheimer and Dementia while working with the elderly within an in home setting. After winning a brief battle with cancer Elizabeth changed her career goals. Elizabeth started at the Ash Street Vintage and Beverage Bar and quickly progressed to becoming in charge of business management. She than acquired a new promotion as administration program specialist and is now currently the BFET Director in our Annex Office.

Lana Lackey - Intake Specialist

Lana was born and raised in Spokane and spent 25 years as a Case Administrator for the Chapter 13 Trustee’s Office. Lana started at Fulcrum in August of 2016 as the Director of Outreach and RISE case manager. Lana is currently the Intake Specialist/Mediation Coordinator.

Jennifer Lloyd - Instructor and Employment Specialist

Bringing to the table over a decade of office and administrative experience, Jennifer has a background in law and medicine. From her paralegal studies and 6 years working in healthcare she has found that working directly with people is her passion. In search of a challenge, Jennifer accepted a position with Fulcrum Institute as an Office Manager in March of 2017 and was shortly thereafter offered a position teaching a 16 hour job skills class. When that program closed, Fulcrum offered her the opportunity to continue her growth and instruct evening adult education classes and, in conjunction with Spokane County Corrections, give adults in the corrections system tools to better themselves while in custody. Among her other hobbies and interests, Jennifer enjoys long walks on short beaches and collecting buttons.

Pam Carlin - Interchange Director

Pam holds a degree in Early Childhood Education and have been serving children and families for over 20 years. I have been a Teacher, Home Visitor, a certified Parent Educator and Program Director for the University of Idaho Children’s Center. This position as Director of Interchange is the perfect fit for my education, experience and passion for working with staff, children and families.

Tara Lewis - GRIP Director

Tara grew up in Vancouver, Washington but have lived in several location throughout the US and recently relocated back to Washington with my two amazing children. I currently attend Montana State University working on a BSLS with the anticipation of graduating in December 2018. I have been working with at-risk youth for nearly 7 years now and I have a passion for supporting them in breaking negative behavior patterns, empowering them to overcome adverse circumstances, and providing them with skills and tools to be prosperous.

Wayne Larson - GRIP Sponsorship Coordinator

Wayne comes to the Fulcrum Institute with an extensive background in both non-profit and for profit special events, concerts and conferences. Recent projects includes producing events at the Martin Woldson Theater At The Fox, Bing Crosby Theater and Chateau Rive At The Flour Mill as well as working closely with both nonprofit and commercial clients and organizations raising awareness and capital for their activities.

Copyright 2018
Fulcrum Institute 
211 West Augusta
Spokane, WA 99205
(509) 838.2799