Fulcrum Institute | 211 West Augusta | Spokane, WA 99205 | 509-838-2799

Meet the staff

The Fulcrum Institute Dispute Resolution Clinic's staff members are professional trainers as well as experienced mediators, facilitators, and conflict managers who work on dispute resolution in both the public and private sectors.

John R. (Jack) Hebner – CPM, Member of WSBA

Mr. Hebner, Executive Director, has served in this capacity since the inception of the Fulcrum Institute in 1993. He received his basic mediation training from CDR Associates in Boulder, Colorado and the Justice Center of Atlanta. Mr. Hebner is the primary trainer of all classes and over the last decade has completed more than 1000 successful mediations. Additionally, Mr. Hebner has provided training for the Idaho Mediation Association annual conference.

Gayle Cooper – CPM

Ms. Cooper, Associate Director, received her Certified Mediation Designation in 1997 having completed more than 1000 successful mediations. She is a member of the Academy of Family Mediators, Idaho Mediation Association, Washington Mediation Association and is current Treasurer for Resolution Washington. In addition to scheduling all classes, Ms. Cooper maintains the Clinic’s professional contacts with certifying corporations.

John Drexel - Human Resources Director/Facilities Manager

Mr. Drexel is the Human Resources Director, Program Documentation Auditor and Facilities Manager. Additional duties included oversight of the Ash Street Station project. Other duties include Human Resources and computer support. Prior to his employment with Fulcrum, Mr. Drexel volunteered for over 20 years as Secretary/Treasurer on Fulcrum's Board of Directors. Mr. Drexel has many years of experience working for not-for-profit organizations including over eleven years as the Chief Financial Officer for the Eastern Washington State Historical Society. In this capacity, he not only compiled the financial statements but he also was a member of the Management Team, attended meetings of the Board of Trustees, and participated in fund raising events. Mr. Drexel has been a resident of Spokane for over 31 years. He graduated from Washington State University in 1983 with a Bachelor's Degree in Business Administration.

Mary Schwartz - Interchange Administrative Auditor

Ms. Schwartz is a graduate of Eastern Washington University with a Bachelors in Social Work degree. She has provided program oversight for the last fifteen years.

Elizabeth Lien - BFET Director

Elizabeth lien had spent 17 years working in the healthcare field as a certified Medical Technician, specializing in both Alzheimer and Dementia while working with the elderly within an in home setting. After winning a brief battle with cancer Elizabeth changed her career goals. Elizabeth started at the Ash Street Vintage and Beverage Bar and quickly progressed to becoming in charge of business management. She than acquired a new promotion as administration program specialist and is now currently the BFET Director in our Annex Office.

Jennifer Duncan – Business Outreach Coordinator

Jennie was born and raised in Spokane and graduated from EWU in 2015 with her BA Degree in Criminal Justice and Sociology. She is happily engaged to her fiancé and she has two teenage sons she raised in the Inland Northwest. Jennie has a passion for the outdoors and loves her Seattle Seahawks! Jennie started working at Fulcrum in February of 2016 as a visit supervisor and moved up to the BRT Outreach Coordinator allowing her to bring her passion for helping others achieve their goals and living out their dreams  by finding the right employment for the right individual.

Justin Van Elsberg - Education Director

Justin received his Bachelors of Science in Psychology and Bachelors of Arts in Anthropology at Washington State University (WSU) in 2013. Prior to graduation, he worked at the WSU Children’s Center as a lead teacher through the Evening Care program for low-income students. In addition to several independent research projects conducted under the Anthropology of Childhood heading, he received an in-house grant that took him to Chiang Mai, Thailand once, and co-wrote a grant through the National Science Foundation (NSF) that took him there again for a cross-cultural study of Mindfulness under the mentorship of Dr. Julia Cassaniti. During this time he also taught mathematics at a bi-lingual private institution, English through a low-income language school, and privately. He returned to Spokane in 2014, when he became a part of the Fulcrum team. He currently oversees the Education department, developing curriculum and teaching courses at Geiger Corrections Center that promote positive behavior and social reintegration.

Diana Barnes - Pre Employment Transition Director

Diana graduated from WSU with a BA in Sociology in 2002. The majority of her career has been working with nonprofit organizations to develop programs for ask-risk youth that promoted inclusion for all students. She has a variety of experience with schools, families and teachers, people of diverse age, ethnic and cultural backgrounds. Her goal is to positively contribute to the community by being a resource and assisting in services that promote education and health. Diana is looking forward to bringing the knowledge and experience she has to the Pre-ETS program.

Alicia Haas - Pre Employment Transition Specialist

Alicia graduated from EWU with her BA in Psychology in 2016. Alicia has had experience volunteering in the community with a number of organizations, one of them being a summer camp counselor teaching young females leadership skills. She originally started out in the Interchange working with foster families and quickly moved up to a RISE case manager before coming into her current position as the Pre-Employment Transition Specialist. Alicia hopes to be able to go back for her Master’s in the future but at the current moment is excited to have this opportunity to work with youth in the community.

Nicole Bishop - Public Relations

A graduate of Mead High, Nicole returned after graduating from Amherst College with her B.A. in Political Science. While on the east coast, Nicole interned in the White House as a speechwriter for Vice President Biden and served as a Peer Mentor/Community Coordinator on campus for incoming transfer students. She serves on the Spokane Human Rights Commission and chairs the Anti-Trafficking Subcommittee and the Education & Planning Subcommittee. In addition, she is the Secretary of the Board of Directors for the Martin Luther King Jr. Family Center, co-chair of Fuse Spokane’s Election Action Committee, and Director of Community Relations for the anti-trafficking nonprofit, the Jonah Project. Raised by her older brothers and her single mother, often living in cars or motel rooms, it’s important to her to find a way to spread awareness to programs like Fulcrum, which offer resources and provide dignity to families and individuals struggling to stay head above water.

Copyright 2018
Fulcrum Institute 
211 West Augusta
Spokane, WA 99205
(509) 838.2799