Educational Programs for Working Professionals All courses are designed to be highly interactive with hands-on applications and role-plays. Each participant will receive an invalauble workbook with supplementary materials to keep for future reference. Register for a single workshop or the entire series of four (4) hour or six (6) hour classes. Pre-registration is required.
4 Hour Classes: Major Curriculum Concepts Four hour classes are offered as follows:
Tuesdays 9:00 a.m. - 1:00 p.m.
or
Wednesdays 1:00 p.m. - 5:00 p.m.
$129 per peson per class/$650 for entire session (Note: Additional discounts available for mutiple employees from the same organization.)
Communicating Effectively with Coworkers and Customers.
How perceptions impact the communication process
Styleflexing with different personalities
Active Listening
Dates offered: Feb 12, 13, April 1, 2, May 13, 14, June 24, 29, Aug 5, 6, Sept 16, 17, Oct. 28, 29, Dec 9, 10 Building Organizational and Interpersonal Trust
Values and Culture
Spectrum of trust
Rebuilding trust
Dates offered: Feb 19, 20, Mar 5, April 8, 9, May 20, 21, July 1, 2, Aug 12, 13, Sept 23, 24, Nov 4, 5, Dec 16, 17 Dealing with Bullies and Aggressive Workplace Behaviors
Assertive communications
Levels of aggression
Internal and external coping skills
Dates offered: Feb 26, 27, April 15, 16, May 27, 28, July 8, 9, Aug 19, 20, Sept 30, Oct 1, Nov 11, 12 Approaches to Productive Feedback
Supervisors and subordinates communication
360 degree feedback
How to say "no"
Dates offered: Mar 4, 5, April 22, 23, June 3, 4, July 15,16, Aug 26, 27, Oct 7, 15, Nov 18, 19 Workplace Gossip - Friend or Foe?
Organizational impact
Gossip chain
Stopping gossip in its tracks
Dates offered: Mar 11, 12, April 29, 30, June 10, 11, July 22, 23, Sept 2, 3, Oct 14, 15, Nov 25, 26 Organizational Paradigm Shifts - Finding Empowerment
Attitudes and the role they play
Change model
Game plan
Dates offered: Feb 8, Mar 18, 19, May 6, 7, June 17, 18, July 29, 30, Sept 9, 10, Oct 21, 22, Dec 2, 3
6 Hour Classes: Major Curriculum Concepts
Six hour classes are offered as follows:
Designated Fridays 9:00- a.m. - 4:00 p.m.
$149 per person per class/$390 for series of three classes (Note: Additional discounts available for multiple employees from the same organization.) Managing and Resolving Workplace Conflict
Assessing Conflict
Balancing power
Resolution strategies
Dates offered: Mar 7, April 4, May 2, June 6, Aug 1, Sept 5, Oct 3, Nov 7, Dec 5 Workplace Management
Role of mediator
Balancing power
Mediation techniques
Dates offered: Feb 8, Mar 14, April 11, May 9, June 13, July 11, Aug 8, Sept 12, Oct 10, Nov 14, Dec 12 Dealing with Workplace Violence
Workplace safety - concerns and commitments
Violence - passivity through rage
Legal aspects - the do's and don'ts
Dates offered: Feb 15, Mar 21, April 18, May 16, June 20, July 18, Aug 15, Sept 19, Oct 17, Nov 21, Dec 19 ENROLL TODAY ! Contact our office for specific class schedule and registration at (509) 838-2799.
LOCATION
Workshops are generally held at the Fulcrum Institute Dispute Resolution Clinic office. We will gladly come to your organization and structure our courses to meet your needs, time, and schedule. We only require a minimum of six (6) participants. Special arrangments can be made for all workshops to be conducted at your business location.
OUR INSTRUCTORS
Pam Waters and Jack Hebner will be the instructors for the Educational Programs for Working Professionals. Please refer to the Staff Page for further instructor credentials. |
