Educational Programs for Working Professionals

All courses are designed to be highly interactive with hands-on applications and role-plays.  Each participant will receive an invalauble workbook with supplementary materials to keep for future reference.

Register for a single workshop or the entire series of four (4) hour or six (6) hour classes.  Pre-registration is required.

4 Hour Classes: Major Curriculum Concepts

Four hour classes are offered as follows:
 Tuesdays  9:00 a.m. - 1:00 p.m.
or
 Wednesdays 1:00 p.m. - 5:00 p.m.
 $129 per person per class/$650 for entire session

(Note: Additional discounts available for multiple employees from the same organization.)

Communicating Effectively with Coworkers and Customers.
How perceptions impact the communication process
         Style flexing with different personalities
         Active Listening
        

Building Organizational and Interpersonal Trust
         Values and Culture
         Spectrum of trust
         Rebuilding trust
               

Dealing with Bullies and Aggressive Workplace Behaviors
         Assertive communications
         Levels of aggression
         Internal and external coping skills
               

Approaches to Productive Feedback
         Supervisors and subordinates communication
         360 degree feedback
         How to say "no"
                      

Workplace Gossip - Friend or Foe?
         Organizational impact
         Gossip chain
         Stopping gossip in its tracks
             

Organizational Paradigm Shifts - Finding Empowerment
         Attitudes and the role they play
         Change model
         Game plan
            
6 Hour Classes: Major Curriculum Concepts

Six hour classes are offered as follows:
Designated Fridays 9:00- a.m. - 4:00 p.m.
$149 per person per class/$390 for series of three classes

(Note: Additional discounts available for multiple employees from the same organization.)

Managing and Resolving Workplace Conflict
         Assessing Conflict
         Balancing power
         Resolution strategies
 

      Workplace Management
         Role of mediator
         Balancing power
         Mediation techniques
                  

Dealing with Workplace Violence
         Workplace safety - concerns and commitments
         Violence - passivity through rage
         Legal aspects - the do's and don'ts
                   

ENROLL TODAY !

Contact our office for specific class schedule and registration at (509) 838-2799.

LOCATION
Workshops are generally held at the Fulcrum Institute Dispute Resolution Clinic office.  We will gladly come to your organization and structure our courses to meet your needs, time, and schedule.  We only require a minimum of six (6) participants.  Special arrangments can be made for all workshops to be conducted at your business location.

OUR INSTRUCTORS
Pam Waters and Jack Hebner will be the instructors for the Educational Programs for Working Professionals.  Please refer to the Staff Page for further instructor credentials.